3-Minute How-To: Service Animals

3-Minute How-To: Service Animals

What questions can you ask a rider with a service animal? What’s helpful to have in your car? This video has everything you need to feel prepared — as well as cameos from Leroy the bulldog, Priscilla the lab, and Bodie the Jack Russell.


  1. Trumyia Weekley on January 2, 2023 at 1:40 am

    I have asthma and dog / cat hair I’m allergic too makes me start wheezing. I have no problem with accepting service animals but my health comes 1st!

  2. kendall hurse on January 2, 2023 at 1:43 am


  3. Michael Daniel on January 2, 2023 at 1:43 am

    Ok, but what about drivers who have LIFE THREATENING allergies? I have an anaphylactic reaction to most dogs, are you telling me that I am supposed to risk my life and the lives of my passengers, rather than find them another driver? At a restaurant, if a server is allergic to a service animal, they don’t force the server to service that table, they find a different server. It should be the same. Passengers with animals (service or pet) should be required to disclose at the START of the ride that they have an animal with them, giving the driver an opportunity to decline the ride so that Lyft can assign a different driver. Requiring drivers with life-threatening allergies to risk their lives CAN’T be legal, and even if it is, it’s reckless and idiotic to do so, when it could be reasonably avoided.

  4. tpridgen11 on January 2, 2023 at 1:44 am

    Sooooòoooo what if the dog, cat etc pees in my car…….am I not get covered for that??

  5. Reina Caselin on January 2, 2023 at 1:44 am

    No body compensate us for all the hair they leave in our cars and the smell after we carry animals we have to stop working cause we have to clean our seats.

  6. Steve Austin on January 2, 2023 at 1:46 am

    Thank you ! Troy

  7. Elhadj diallo on January 2, 2023 at 1:46 am

    Good info and im glad I watched.

  8. Zelalem Tefera on January 2, 2023 at 1:48 am

    what if leather seat is damaged?

  9. Aziz Karoam on January 2, 2023 at 1:49 am


  10. Qopel on January 2, 2023 at 1:49 am

    Did I win?

  11. Wayne Montpetit on January 2, 2023 at 1:49 am

    So…..if you have a child with severe allergies that rides in your car when you’re not doing Lyft you have no choice?

  12. Kenneth Richardson on January 2, 2023 at 1:51 am

    I am completely fine with giving passengers that truly have a service animal a ride. But most of the time it’s just people that want to get a ride with their pet and not have to pay extra for it. I am not signed up for pet friendly rides because I have a very nice car and give about 15-25 rides per day. Lyft should show in the app that the passenger you’re picking up has a service animal. And while we’re at it, you should also make the customer have their picture and you should do background checks, just like for the drivers. I don’t wanna read about any more drivers getting attacked. Our safety matters.This is just more proof that we are not independent contractors. Independent contractors can choose which jobs to accept, period.

  13. Mickey Jones on January 2, 2023 at 1:51 am

    Yeah these are never service dog’s!

  14. Joojo Acquah on January 2, 2023 at 1:52 am

    Driving for 15 or more minutes only to pick up a rider going to the next block. Why can’t Lyft charge riders for more than 10 minutes driving for a pick up

  15. tpridgen11 on January 2, 2023 at 1:52 am

    Sooooooooo if someone gets into my car with a snake coiled around them……..OH BEST BELIEVE THEY ARE OUT OF MY CAR. TRUST N BELIEVE

  16. Reina Caselin on January 2, 2023 at 1:55 am

    Me too I am here for the $1000 dollars to and yes I always accept people with service animals it is very important to make people feel comfortable with the service.

  17. Miguel Zúñiga on January 2, 2023 at 1:56 am

    Can you make a video to show the passengers that service animals must be showered and clean?, poor dogs are smelly, stinky, passengers must take care of this dogs.

  18. Mr Alternative on January 2, 2023 at 1:57 am

    I love dogs

  19. Mauricio Prieto on January 2, 2023 at 2:02 am

    Drivers need get pay more, specially when is raining very hard or at night

  20. Artian Rreza on January 2, 2023 at 2:05 am

    Lyft is not fair at all with the driver’s

  21. CHIEF-AIM INC on January 2, 2023 at 2:05 am

    Last week I took a passenger on a thirty minute ride he paid $55.00 I got $16.23 they getting greedy!!!!

  22. Mallory Bourke on January 2, 2023 at 2:06 am

    Regardless of ALLERGIES?!?!?!

  23. CHIEF-AIM INC on January 2, 2023 at 2:08 am

    Pay us fair quit being sneaky and dishonest.

  24. Sucheep Srimongkol on January 2, 2023 at 2:08 am

    Where is the $1k?

  25. Josh Jericho on January 2, 2023 at 2:09 am

    Lyft and Uber need to be more realistic with their rules, these are OUR personal vehicles. And make a video about not eating in our cars or brushing their hair leaving shit everywhere.

  26. swirling 54 on January 2, 2023 at 2:11 am

    Can you make a video for the PASSENGERS about being ready before they request a ride??

    Informing the driver that the Lyft ride is for someone else?

    Bringing their own required carseats because of child seat laws??

  27. Mikey T on January 2, 2023 at 2:11 am

    1. Lyft should have a FLAT cancellation fee for customers that decided to cancel rides…ex $10 fee regardless the price.
    2. Please update your MAP asap… I’m in Orlando and some street names have changed and y’all still have OLD names. And also it would help drivers a lot if the map shows destination ADDRESSES and NAMES.
    3. Lastly, It would makes more sense if y’all charge trips higher during GRAVEYARD SHIFT…short drivers out and more risks involved. I have been doing for 5 months and realized that customers are willing to pay higher to get them home safely…bars, works, airports etc….
    THANKS, Newby!

  28. tpridgen11 on January 2, 2023 at 2:11 am

    These certified animals needs to be certified. Anyone can have a pet and what if the dog reacts and attacks the driver……lyfts insurance isn’t going to cover that either are they???

  29. Barbara McKenna on January 2, 2023 at 2:11 am

    $1000. bring it on!

  30. Mike S. on January 2, 2023 at 2:11 am

    So you want us to buy blanket and cleaning wipes for a $2 ride ummm there is a problem there

  31. Carlos Jara on January 2, 2023 at 2:12 am

    Are they going to pay more because I know Uber as Uber pet and they pay more and you can select if you want to take any or not.

  32. Manny9 on January 2, 2023 at 2:13 am

    For me to be prepared, you got to let me know I will be picking up a service dog. You can do that. Very simple. Have your customers register their service dog with you if they have one. You take the element of surprise and the driver has no choice but to pick everyone with a dog at that point. You can do better than a 3 minute video. Have your customers with a service dog register them with you and you can certainly verify that and you simply notify the driver of it.

  33. Andrew Arnold on January 2, 2023 at 2:15 am

    Weird to be self employed, and still not get to set your own rules and policies. Such a "have your cake and eat it too" business model for the apparently not employers

  34. Humberto Marquez on January 2, 2023 at 2:17 am

    Necesito que me activen estoy de acierdo con llevar animales

  35. Craig Bartal on January 2, 2023 at 2:19 am

    Can we please stop with this unnecessary virtue signaling? Most drivers welcome animals. It’s fun and different. But if a driver has extreme fear of animals, or extreme allergies that may make a ride dangerous, then why can’t the drivers use their best judgment? If I were a rider with a service animal I imagine I would much rather wait for another ride then to have to be subjected to danger because the driver might seize up and drive off the road because of allergies or freeze up in fear and stop the car until they stop panicking. There are plenty of drivers out there who love animals. If one driver can’t, another one is close behind. Again this is all virtue signaling by the company, left and Uber

  36. Jim Cavanaugh on January 2, 2023 at 2:21 am

    The burden of proof should rest with the animal owner. The phony harnesses are on ebay ect. I’m sure I’ve never had an authentic service dog in my car. Us having to pop a pill to accommodate a phony service dog. Not a wise policy

  37. greeneyesjanitorialservices on January 2, 2023 at 2:22 am

    It’s nice that we need to get this this stuff to clean. Who is going to pay us clean the car. Last time I cleaned the same day the car got a husky in the car and the next the car looked like I never cleaned. We need to get pay for cleaning our cars that comes out of our pay

  38. AG D on January 2, 2023 at 2:24 am

    Already watched this shizz 2 years ago lyft

  39. George Gojnea on January 2, 2023 at 2:24 am

    Worst company to work for. They false advertize and never pay out their new driver bonus.

  40. killerkel89 on January 2, 2023 at 2:24 am

    Where’s my cash at?

  41. Tre'von Green on January 2, 2023 at 2:26 am

    The service animals not the problem my problem is why do the passengers pay $45 for a ride & I had $17

  42. Marcos Bravo on January 2, 2023 at 2:29 am

    Love pets welcome

  43. Josh Renfrow on January 2, 2023 at 2:32 am

    This is stupid!

  44. Tina Westra on January 2, 2023 at 2:35 am

    Yes we are allowed to ask the 2 questions but when you’re passengers gets offended by them what can you do? This is my only job and unfortunately I’ve had little support as a driver when the passengers claim their pets as service animals.

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