9-11 service dog and First Responder Denied Access to Major New York Hospital

9-11 service dog and First Responder Denied Access to Major New York Hospital

Friends: I need a hand from everyone who cares about civil rights. I’m posting this horrific video so other people who use service dogs do not have to endure the treatment I was given.
Yesterday, when I went to my doctor’s office in a hospital in Upper Manhattan. I was denied access to the hospital building solely for having a service dog, donated to me through the generosity of Dogs4Warriors.
When I was told the dog can’t come in, I immediately used my iPhone to capture the entire incident and you won’ t believe what you’re going to see. Security called NYPD who I suspect they thought would remove me, but quite the opposite happened.
I was then given access after an NYPD officer told security (who claim to be sworn officers) that service dogs cannot be denied access, to a building.
4 Cops in total responded and were taken off the streets because 2 security guards lacked basic knowledge, and had to be taught a lesson from our men in blue. I was escorted to my appointment but it was too late. The next patient had arrived. I didn’t get the medical care I needed because security didn’t know the law. This disgusts me in so many ways. Especially as a 9-11 responder who like many lost their health from responding to the attacks on our homeland. It is beyond comprehension how sworn officers of NY State could lack the basic knowledge that service dogs must be permitted anywhere people are allowed, especially in a hospital. Please share.



  1. Ron Jeremy on January 30, 2020 at 1:35 pm

    Unfortunately, there are many people out there taking advantage of the laws and have fake service dogs. These idiots are making it real hard for people with real service dogs like the guy in this video. I do wish there was a state issued license for service dogs. It would make it a lot easier for people that actually have a true service dog to travel freely. Just show your card like a license and move on.

  2. Tammy Hunter on January 30, 2020 at 1:37 pm

    Why the heck don’t you call to the Drs office and say why your late and call the cops yourself

  3. jerricho11 on January 30, 2020 at 1:38 pm

    it’s not a dog it’s medical equipment

  4. uindy4 on January 30, 2020 at 1:38 pm

    What the fuck do security guards don’t know their shit. That woman cannot violate the laws she needs to be investigated and fired.

  5. Bryan G on January 30, 2020 at 1:39 pm

    I would just walk right past and go to my doctor with the service dog and ignore the less guards commands. I would say to the guards “Fuck you you bastards, this is public property and I have a legal right to be here with my service dog”.

  6. Stephanie Rojas on January 30, 2020 at 1:42 pm

    With all respect I know you don’t have to show documentation but for me is better to not fight and show the papers of the dog…why?? Because there are people faking that there dog are service dogs …and that officer seeing that does not have to check in internet seeing the papers is sufficient..and I do not understand how they do not know that service dogs can be anywhere because they are for service…

  7. Your Mom on January 30, 2020 at 1:42 pm

    Just happened to me….it’s so upsetting to have a legitimate service animal teams denied entry

  8. Michelle Diaz on January 30, 2020 at 1:45 pm

    Damn man, I feel for you. As a service Dog handler, I know this is hard. I am a veteran and have been diagnosed with ptsd due to probably very different reasons. But I know this has to be hard man.

  9. DancingWasabi on January 30, 2020 at 1:46 pm

    You need to get a hold of yourself. You get too long-winded and confrontational. If you get refused entry illegally, you directly and politely state the federal law showing that they are wrong. If they still do not comply, you escalate appropriately. You are getting so caught up in the situation and getting emotional. Tempers start running high. You need to set the precedent of remaining even-keeled even when someone is doing something illegal. What you are doing doesn’t help.

    State the law, don’t answer unnecessary questions, don’t yell or get confrontational. Get police involved if needed. That’s it.

  10. Tomipeace13 on January 30, 2020 at 1:50 pm

    Walk in!!! Idc anymore. People are unbelievable disgusting to disabled people. I had this happen to me and cops didn’t know either. We should sue and sue and sue! Fuck people

  11. Thomas Cupani on January 30, 2020 at 1:55 pm

    Leave the mutt at home dummy…its getting old

  12. mike fuston on January 30, 2020 at 1:56 pm

    its it amazing how many places think laws dont apply to them. its federal law those who violate it should be hauled off in handcuffs

  13. dimmkah on January 30, 2020 at 1:57 pm

    Jesus, are there any Americans left in New York?

  14. Phu Truong on January 30, 2020 at 2:01 pm

    Did they read dogs laws because that not right

  15. Wrist disabled Writer on January 30, 2020 at 2:01 pm

    All hospitals need to be arrested when they break this law because hospitals need to always know better. There’s very few exceptions in a hospital a service dog can’t go and doctors appointment isn’t one of them

  16. Alicia Ramsey on January 30, 2020 at 2:01 pm

    From my perspective it may have been helpful if you could have calmed down so you could explained yourself better to the guards better. I get that it was a stressful situation. If it had been me I would have called the doctors office and the cops myself. That way your Drs office could have possibly helped or moved up other appointments if other patients were there early so you could still see him.
    The majority of people with service dogs don’t have any documentation at all because lots of people train their service dog themselves. The law says they can’t ask for documentation, but by showing them anything these people that are ignorant of the law may insist the next person shows some nonexistent documentation.
    I’m 37, my migraines became chronic on Oct 17, 1998 (my current migraine began on 09/23/2000), Fibromyalgia (April 2009), Trigemnal Neuralgia 1 (fall 2011), Trigemnal Neuralgia 2/ Atypical Trigemnal Neuralgia (July 2016), Pre-Trigemnal Neuralgia (Jan 2017), Tinnitus (Feb 2009), Endometriosis (April 2009), Hypothyroidism, Allergies, IBS, Acid Reflux, Depression, Anxiety, Sinus Tachycardia (2017), Arthritis (July 2017), Osteoarthritis (July 2017), and Degenerative Joint Disease (July 2017).

  17. zeb on January 30, 2020 at 2:03 pm

    Nobody wants to be called a security guard it seems.

  18. Robert Whittaker on January 30, 2020 at 2:03 pm

    LMFAO. They are not law enforcement in any way shape or form. Lmao. So denying a service dog (discrimination), impersonation of a police officer the list can keep going lmao funny as fuck

  19. DropDeadFred on January 30, 2020 at 2:04 pm

    God bless you. I have a PTSD SD also and I would not have handled it as nice as you

  20. OasisTrouble_ YT on January 30, 2020 at 2:06 pm

    It made me want to cry from how distressed you were and how you were treated. I am sorry you had to experience that. They had no right and we’re breaking the law and should be fired.

  21. Aiden Scribbles on January 30, 2020 at 2:06 pm

    Lmfao. Okay I’m a security officer (he said they were) and security officers… AREN’T like police. We are CITIZENS. We observe, and call the police. We do not make arrests. We can’t touch anybody. This is in all US states. All security officers have to follow these rules. We don’t take classes, or tests to be like cops. We don’t have that authority. So this guy saying he’s like an officer of the law he can be arrested for impersonating the law.

  22. Cat/Alex F on January 30, 2020 at 2:06 pm

    The sheld thing he said sounds like one of those fake registries ID things

  23. Faith Hilton on January 30, 2020 at 2:06 pm

    Thank you for your Service, by the way. Much Honor to You

  24. Lulu on January 30, 2020 at 2:07 pm

    It’s absolutely disgusting that after all of that you walk back in and they don’t even apologise to you! Just start on about you filming in a public lobby ( I’m sure you have a first amendment right to do so and their policy doesn’t trump the constitution of the United States) I’m glad you are taking this further.

  25. Tammy Hunter on January 30, 2020 at 2:07 pm

    But if they said don’t record. Just have it down so voices can be heard. Omg

  26. Robert Whittaker on January 30, 2020 at 2:08 pm


  27. Leslie Brennan on January 30, 2020 at 2:10 pm

    Absolutely illegal and call 911. In the last 2 months 2 business were fine $220,000 from the us District Attorney’s office. Know the law

  28. Bruce S on January 30, 2020 at 2:10 pm

    They aren’t cops.

  29. Barbara Vance on January 30, 2020 at 2:11 pm

    There are several things I hated about this video.1st one being two OFGICERS OF THE LAW not knowing the law! I don’t give a shit what the building rules are. It’s a FEDERAL LAW! 2nd You can tell that the guy doing the taping was getting quite stressed as was his dog. The owner had to tell his dog to heal and pay attention. Not because it wasn’t paying attention. It was actually reacting to HIS stress! 3rd the owner did end up giving them the proof on the card from the org. He got his dog from, even though he,said he would not. They stressed him out so much that he gave in. In order to stop the situation from stressing him even more. I understand 100% why he did this. 3rd. Even with proof they denied him entry! Why??? Because a pet regulation held them back. And they are ignorant of the law! And shouldn’t be working in any field of law or security dept. Until they are retrained! I’d love to know what happened in the end.

  30. jojo jackson on January 30, 2020 at 2:14 pm

    that was discusting i feel for you and the injustice of your situation they should all be fined and sued ..the minute the poilice arrived after accessing the situation they should have let him in without all that circus …officers of the law should be educated regarding service dogs or animal but no they draged it way to long …they shoul apllied sayd law …the hospital staff and security were so combative and intitle made me so mad for this man how can a hospital not know the laws conserning service animal..hope to hear some good news soon

  31. wayne taylor on January 30, 2020 at 2:14 pm

    You’re not calling the police cuz they know they’re idiots they know they are no wrong

  32. Pat Flynn on January 30, 2020 at 2:17 pm

    The dog has service animal on it. That must mean it’s so.

  33. Rochelle Alexander on January 30, 2020 at 2:17 pm

    You would be surprised how many sworn officers I have run into that do not know a basic law which is not just a state law but a federal one as well.

  34. mike fuston on January 30, 2020 at 2:17 pm

    you could sued over it

  35. Hawaiian Hobo on January 30, 2020 at 2:18 pm

    Aloha my braddah. I’m a medically retired medic. sorry this happened, what a bunch of knuckleheads. By any chance what was your follow up to this with your complaint? just wondering for my personal education when I get a service dog.

  36. Stephanie Rojas on January 30, 2020 at 2:19 pm

    Next time call the real police

  37. Terry Bilcliff on January 30, 2020 at 2:19 pm

    The guy with stripes on his fake cop.. Uniform looks as if he needs a service dog the way he’s walking and talking what a maroon!

  38. Cat/Alex F on January 30, 2020 at 2:19 pm

    I mean if they have cameras in the building then you can record

  39. Kurt Christopherson on January 30, 2020 at 2:20 pm


  40. Bear Jew on January 30, 2020 at 2:21 pm

    Call NYS human rights

  41. Penelope Pitstop on January 30, 2020 at 2:21 pm

    At the end when the guy asked the guard why didn’t you let me in the guard says the policy is right here. So is that idiot saying the hospital has a policy of restricting access to service dogs??? That’s hospital policy???? No service dogs. I don’t think so.

  42. Faith Hilton on January 30, 2020 at 2:24 pm

    the ada rules on every buliding. what the hell, i’m sorry man. society is evil

  43. FriGiN GooN on January 30, 2020 at 2:24 pm

    Effing disgusting. As someone that should have a service animal, but can’t because i cant afford the costs associated with it, I am absolutely entirely and totally disgusted. These "officers" should be ashamed of themselves. I hope they rot.

  44. Terry Bilcliff on January 30, 2020 at 2:28 pm

    Bloody hell now there’s 3 of them each without a brain cell between them!

  45. Stephanie Rojas on January 30, 2020 at 2:29 pm

    And you are right you do not have to say you’re medical condition

  46. Robert Whittaker on January 30, 2020 at 2:29 pm

    Wait wait. You have documentation????? Your service dog is fake

  47. Robert Whittaker on January 30, 2020 at 2:33 pm

    All I know is if that was me I would have told them to go choke on a dick and went to my appointment (I’ve done it) I am a service dog handler and I never give them the time needed to ruin my day

  48. yaoilover1488 on January 30, 2020 at 2:35 pm

    My local clinic did this to me when we got my service dog in training. In Oregon, SDiT are given the same rights as service dogs that are fully trained. They sent me a letter telling me that my “companion animal” was to be left at home. They wouldn’t even look up my records to see that I have a disability. They just kicked us out the next time I showed up with him to explain that he is a service dog in training.

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