STORYTIME: BOOHOO.COM REFUND NIGHTMARE!! + Pretty Little Thing, Missguided vs ASOS Refunds

STORYTIME: BOOHOO.COM REFUND NIGHTMARE!! + Pretty Little Thing, Missguided vs ASOS Refunds

Disclaimer: This video does not set out to harm or convince viewers to avoid – it is merely an honest account of my own personal experience with the company, and the process in which I went through in order to be issued a full refund.

In the end, Boohoo did refund me the full amount that I was owed. In this video, I recount my experience step by step to show you how goes about issuing their refunds, and the reasons that I highly recommend you do not attempt to return items that you aren’t satisfied with. I also discuss Pretty Little Thing, ASOS and Missguided, and the experiences that i’ve had with returning items to these sites.

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  1. Patti V. on November 28, 2019 at 8:18 am

    Idk…ppl keep commenting about the inept financial department at Boohoo acting like an 8 year old is running the accounts but to me it sounds like an elaborate system of keeping people’s money after sending them wrong and very cheap and possibly defective product. I bet SO many people would have given up much earlier in the process and probably after the about half was refunded.
    It’s very likely a lucrative practice even though it sounds like so much more work then just selling good product and issuing proper refunds…and the stress of managing such shady practices has to wear on someone out there…well…maybe….maybe not. Anyway, thanks for sharing on YT and I hope it helps shed some light on their strange and shady deals.

  2. Canadian Lady 80 on November 28, 2019 at 8:21 am

    Wish is fantastic with refunds!!!

  3. Tamzin Menadue on November 28, 2019 at 8:21 am

    If they won’t give you their bank details so you can give the money back… give it to charity

  4. Annie Graham on November 28, 2019 at 8:24 am

    This makes me think about all the people who are not on social media and what they have to deal with…

  5. Onna on November 28, 2019 at 8:27 am

    I ordered from boohoo one time and I’m from the US but I got my refund and everything but it took awhile to get a notification back. But I still got the right amount. I feel so bad for your story that was ridiculous to hear

  6. Myatezhnyy on November 28, 2019 at 8:27 am

    omg I just bought on Boohoo yesterday for 200$ I hope everything is gonna be ok 8U

  7. trevay bad bitchh on November 28, 2019 at 8:28 am

    I am suffering the same thing except my ordet failed yet they still took the funds so frustrating

  8. vytae9 on November 28, 2019 at 8:28 am

    Not sure if it’s the same for you but Boohoo where I’m from is only used to mock someone crying…
    lmao their name says it all

  9. bnkr1988 on November 28, 2019 at 8:30 am

    I’ve had a similar issue with ASOS. I placed an order (around AU$200) using my credit card. They took the money, my order got cancelled, they said I’d refunded, but it never was. They asked for a copy of my credit card statement (they wouldn’t accept screenshots of my online account.
    It’s been over 3 years and I still have not gotten my money. I will only ever use PayPal with them now so I can dispute it if it ever happened again.

  10. Annalisa Kite on November 28, 2019 at 8:30 am

    Love your hair and makeup. So pretty!

  11. debbi mor on November 28, 2019 at 8:31 am

    So…unless you are famous in some way, you’re screwed. No thanks.

  12. vallery swearingen on November 28, 2019 at 8:31 am

    You have the patience of a saint. My patience starts at zero on a good day and goes downhill from there. I’m not sure I’d have gotten through that fiasco.

  13. BTS A.R.M.Y on November 28, 2019 at 8:32 am

    U didn’t buy from boohoo u bought from boopoo

  14. Christina Cannon on November 28, 2019 at 8:33 am

    Isn’t refunding to different payment methods against money laundering laws? In the uk anyway. I doubt that they can see if it’s the same card on your PayPal as the original payment. Tut tut boohoo, you could be in more trouble than just being shitty at customer service!

  15. Inkmagination on November 28, 2019 at 8:33 am


    that extra money they wanted you to keep was just to buy your silence, they only care of what you can say because of the followers, they actually don’t care about customers

  16. bunno- witchblades on November 28, 2019 at 8:34 am

    i love you’re earnings

  17. TinaaaTunaaa on November 28, 2019 at 8:35 am

    I order from booho twice in 1 day, about $100 each order so $200 all together. The first one was shipped out but the 2nd order was cancelled/refunded to me, so i emailed them asking why, they said to me that my details were wrong and i was like how that possible when i just got an order shipped out WTF
    i was like stuff it I saved $100, then i got my first order i returned some stuff cause i didnt like it and they refunded double the amount and i was just so confused
    Like their finance department their probably all getting fired.

    So in conclusion boohoo is a shady website proceed with caution.

  18. nomine * on November 28, 2019 at 8:35 am

    Squeaky wheel gets the grease, eh?

  19. kaya119 on November 28, 2019 at 8:38 am

    "This is not something we do."– was done twice and asked for repeatedly until it came out she was a Youtuber…sure…I bet they wanted that information to sell it. Not in like a identity fraud way, but companies pay to know what people are buying so they can target advertisements for their products on other sites that their customers/perspective customers might use. (Like, oh we see that most people who spend a lot at Starbucks also spend a lot at Forever 21, let’s market Starbucks on Forever 21’s website–just an example no idea if that is true).

  20. Canadian Lady 80 on November 28, 2019 at 8:40 am

    Omg I love watching you!!

  21. 김지호 on November 28, 2019 at 8:46 am

    I was literally five seconds away from buying 200 dollars of stuff from boohoo and missguided thank god I watched this video first. These brands are CANCELLED.

  22. Adrienne Moore on November 28, 2019 at 8:46 am

    That extra money was supposed to be hush money. Had you not be on social media you would have continued to be screwed.

  23. KevinhatGeburtstag on November 28, 2019 at 8:47 am

    i personally had problems with asos 2 times, so i wont shop there anymore. they didnt pay my refunds and i had similar experiences like you had with boohoo!

  24. Kiera Hohne on November 28, 2019 at 8:48 am

    You got more money than cents girl…..,

  25. D F on November 28, 2019 at 8:48 am

    Hey I live in Italy and I want to return ALL the items of an order. On the website they say that they refund the shipping costs (that are quite high from Italy) but customer service has contradicted itself several times, so I don’t really trust what they say. Do you know if they refund the shipping costs or not?

  26. Caty Bee on November 28, 2019 at 8:49 am

    When they asked if they could call you, you should have said "as long as I can record our call to add to my pending video regarding my experience with your company." Video of a call from them would be EPIC reciepts.

  27. Canadian Lady 80 on November 28, 2019 at 8:49 am

    I so could not let the kind of money go! Ridiculous! Absolutely we work hard for our money! Not worth the hassel. Zulily is my newest addiction. LOVE IT!!! But you can’t return anything…

  28. Rikki Leitch on November 28, 2019 at 8:50 am

    At first I was like OMG I would not let 70 dollars go but once you explained it I understand you didn’t wanna struggle with it, but for some people like you said that’s a week’s pay check or like for me and mines thats our weekly grocery budget and I wouldn’t be able to just loss 70 dollars. That’s why I love watching your videos so I know where to shop and not lose my needed money!

  29. Makeup With Smidge on November 28, 2019 at 8:51 am

    I ordered 3 dresses from BooHoo a few months ago.
    Thankfully, all 3 were beautiful.
    One was too long for me (I’m a dwarf) (I expected it to be the same length as the other two dresses)

    HOWEVER it fits my mum, and She has absolutely nothing nice to wear to anything special, (she looked so beautiful I wanted to cry lol) so I’m so glad I lucked out.

    Also I don’t bother with returning things online and I always look at reviews.

    I’m sorry they fucked you around so badly god damn.

  30. miwa on November 28, 2019 at 8:51 am

    PullnBear is just as good as Asos!

  31. Jasmine Roxy on November 28, 2019 at 8:52 am

    I’ve had so many shit refund experiences. I’m glad I’m not the only one.

  32. Emily Wild on November 28, 2019 at 8:57 am

    How you described ASOS returns, (excluding the refund on the same day) is the same experience I’ve had with boohoo every time I’ve purchased with them. I even purchased their years worth of next day delivery!

  33. Carla Souza on November 28, 2019 at 8:57 am

    How much money they got from people that let it go……….

  34. Emily Corby on November 28, 2019 at 9:02 am

    Should have just opened a case with Paypal… Let them sort it out for you lol… They’ve always got my money back to me when I’ve had issues 🙂

  35. laura nebula on November 28, 2019 at 9:02 am

    Boohoo is honestly the worst. I’ve bought twice from them with years intervals. Enough time to forget how crap they are. Both times I got cheap clothing broken earrings and a bag I picked up and the handle just came off. Wot? Eh. The. Worst.

  36. E.C. Animation on November 28, 2019 at 9:03 am

    I used to work in book keeping. I bet you what the person did who sent the wrong amount refunds was refunding you the original COST of the items. The price the company pays rather than what they actually charged you.

  37. Tam Tam on November 28, 2019 at 9:04 am

    I hope if you use boohoo still you use afterpay. So much easier to get a refund.

  38. Allyssa Sinkler on November 28, 2019 at 9:04 am

    geez even cheapy sites ike wish have better returns. damn

  39. Lucian Fitzmaurice on November 28, 2019 at 9:07 am

    Wish is like "your order didn’t come? Ok here’s a refund, if it comes later yoy can keep it"

  40. Margaret Asimus on November 28, 2019 at 9:08 am

    I went all the same “Deals”here in Australia $85.00still have not received my money back,it been 3 months now,

  41. Sophie xx on November 28, 2019 at 9:10 am

    Just ordered of boohoo for the first time I ordered a white top it’s see through as but I don’t want to go through this issue with returning

  42. Carrie Kelly on November 28, 2019 at 9:16 am

    I ordered something from a store on amazon called sea bott, went to the ups store and literally later that same day I got my refund…so boohoo needs to get their crap together

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